Since October 1, 2015 the unit of Center for filling stations process equipment remote monitoring started its operations as coffee machines control group. Company RusHOLTS sums up the first thirty days of the unit’s work.

The starting phase of the project involved the commissioning of coffee machines remote monitoring units located at our customers’ gas stations. After the month of work we have full statistics on 321 stations.

Project’s economy 

During thirty days of work of these stations the Center received 215 applications, 72 of which were closed by means of remote monitoring. Each remote closing means savings for the customer in the tune of 4200 to 4800 rubles just because the absence of necessity to pay for service technicians’ travel at the gas station. 

In addition to that, the customer does not bear any losses from idle hours during the day (90% of daily coffee sales). With average sales of 96 cups a day such downtime may cost to the customer not less than 6 500 rubles of lost profits.

The economic effect of remote applications’ closing for coffee machines’ repair without technicians coming to the station alone amounted to not less than 770 thousand rubles.

Another 40 applications for customers’ coffee machines have been corrected for future closing by service technicians. Before going to the gas station technicians were provided with recommendations on the equipment necessary to be included into repair kit. Thus, we managed to reduce the number of additional visits by 20%.

In all gas station there’s been an increase in sales of coffee. 

At the stage of the installation of monitoring devices, service mechanics found the gas stations which were absent from customer’s federal office register. There were incorrectly specified geographic coordinates of the stations. 20% of contact information for served gas stations was incorrect.

The company is gaining a positive experience of operating the remote monitoring of coffee machines. The staff at the stations is grateful for the help and happily  cooperates with service technicians and operators of our Centre.

Extra bonus

At the end of the project, there was yet another IT-solution provided to the customer in the form of a free extra bonus. RusHOLTS implemented selling of coffee using usual office-passes at customer’s premises.

Remote monitoring according to the plan has been set on the coffee machine located at the building Khersonskaya st. 12-14. This is a major business center, which employs about 2 000 people. When customer’s top-managers saw how many cups of coffee their staff drink they were seriously worried about their health. At the request of the customer, sales of coffee were linked to the standard office passes by limiting the number of coffee available daily to 3 cups for one pass. In the first week coffee consumption was reduced by a third, primarily due to the exclusion of "coffee dead-heads" - employees of other offices and business center visitors.

Savings arose where it was not expected. The order of accounting and transparency are important in any business, especially since free benefits for employees are not free for the company that produces them.